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Privacy Policy

Last updated: 30 June 2025

Welcome to Social Care Learning, a service delivered by Health Tech Services Group trading as Care Safe. We are committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains what data we collect, how we use it, and your rights under data protection law, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Social Care Learning is part of Health Tech Services Group trading as Care Safe, a registered UK company providing training and digital tools to support adult social care services and those working within the sector.

  • Legal entity: Health Tech Services Group Ltd trading as Care Safe
  • Registered office: Office 1.14, Bay Technology Centre, Central Avenue, Baglan Innovation Centre, Port Talbot, Neath Port Talbot, Wales, SA12 7AX
  • Email for data queries: admin@hts.group
  • Phone: 0800 860 6727

2. What Information We Collect

We collect and process the following types of personal data when you engage with our training platform or website:

  • Identity data – name, email address, job title, organisation
  • Contact details – email, phone number
  • Usage data – course activity, login history, IP address
  • Payment details – processed securely via third-party providers
  • Feedback and communication records – including emails and survey responses

3. How We Use Your Information

Your data is used to:

  • Provide access to training and manage your user account
  • Track course progress and issue certificates
  • Respond to enquiries or support requests
  • Improve user experience and course content
  • Send relevant service updates
  • Comply with regulatory or legal obligations

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract: to deliver services you have registered or paid for
  • Consent: where you opt in to communications or optional services
  • Legal obligation: where required to meet regulatory duties
  • Legitimate interest: for quality assurance, improvement, or support

5. Who We Share Your Data With

We only share personal data when necessary to deliver our services, and always with appropriate safeguards in place. This may include:

  • Secure payment processors (e.g., Stripe or PayPal)
  • Learning Management System and platform providers
  • Accrediting or awarding bodies (for certified courses)
  • IT and hosting providers supporting Social Care Learning
  • Regulatory authorities where required by law

6. Data Security

We take the protection of your data seriously. Measures include encryption, secure servers, restricted access, and regular monitoring to prevent unauthorised access or misuse.

7. Data Retention

We retain personal data only as long as necessary, including:

  • Training and certification records: up to 7 years
  • Contact forms and enquiries: up to 12 months
  • Financial records: per legal and accounting requirements

8. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct any inaccuracies
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • File a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise these rights, email admin@hts.group

9. Cookies

Our website uses cookies to enhance your browsing experience and monitor performance. Please refer to our separate Cookies Policy for details.

10. Third-Party Links and Policies

Some of our legal policies (including Terms and Conditions and Privacy Policy content) may be hosted or referenced on www.caresafe.io, the official platform for Health Tech Services Group trading as Care Safe. These remain fully applicable to services provided through Social Care Learning.

11. Policy Updates

This policy may be reviewed and updated from time to time. Major updates will be clearly highlighted on the site. We recommend checking this page periodically.

If you have any concerns or would like to know more about how your data is used, don’t hesitate to contact us at admin@hts.group